What is your return policy?

At Charleston Rings, we offer 30 day free returns. This ensures that you have peace of mind and time to decide if your purchase is right for you.

Products that are not eligible are:

• Orders outside of our 30-day return policy.
• Rings that have been resized, modified, engraved or was customized.
• Truly Custom Engagement Rings.
• Any orders that were damaged by customer.

Truly Custom Engagement Rings have a Satisfaction Guarantee. If you’re not ecstatic about your ring after receiving it, let us know within 14 days, and we’ll modify or remake it for free. Our goal is to ensure you love your purchase!

Absolutely. All our rings are covered by a Limited Manufacturer Warranty that guarantees against structural defects and includes a Complimentary Accent Stone Loss Warranty for the first year after purchase (for accent stones valued under $100). If a small stone falls out due to normal wear, we’ll replace it free of charge. We also provide free repairs, resizes, or remakes if the adjustments wouldn’t have impacted the initial purchase price. For additional changes, like upgrades or intricate design modifications, we’ll only charge for the added materials or complexity.

Once you approve the design and center stone, it typically takes 4-5 weeks for us to create and
ship your ring. If you need your ring sooner, please contact us and we will do our best to
expedite the process. During some peak times there may be an expedited fee.

Yes, all of our shipments are fully insured for your protection. If something happens during transit,
we'll take care of it.

Currently we only ship in the USA.

We offer free resizing within 30 days of receiving your ring. Just contact us, and we'll provide a
prepaid shipping label for your convenience.