At Charleston Rings, we offer 30 day free returns. This ensures that you have peace of mind and time to decide if your purchase is right for you.

Products that are not eligible are:

• Orders outside of our 30-day return policy.
• Rings that have been resized, modified, engraved or was customized.
• Truly Custom Engagement Rings.
• Any orders that were damaged by customer.

Truly Custom Engagement Rings have a Satisfaction Guarantee. If you’re not ecstatic about your ring after receiving it, let us know within 14 days, and we’ll modify or remake it for free. Our goal is to ensure you love your purchase!

Absolutely. All our rings are covered by a Limited Manufacturer Warranty that guarantees against structural defects and includes a Complimentary Accent Stone Loss Warranty for the first year after purchase (for accent stones valued under $100). If a small stone falls out due to normal wear, we’ll replace it free of charge. We also provide free repairs, resizes, or remakes if the adjustments wouldn’t have impacted the initial purchase price. For additional changes, like upgrades or intricate design modifications, we’ll only charge for the added materials or complexity.

We offer free resizing for engagement rings within 30 days of receiving your ring. Just contact us, and we’ll provide a prepaid shipping label for your convenience.

Our engagement rings are handcrafted with care, and it typically takes 4-5 weeks from the time you place your order to receive your custom ring. This timeline allows us to create a piece that meets our highest standards of quality and craftsmanship. If you need your ring sooner, please contact us and we will do our best to expedite the process. During some peak times there may be an expedited fee.

Once you approve the design and center stone, it typically takes 4-5 weeks for us to create and ship your ring. If you need your ring sooner, please contact us and we will do our best to expedite the process. During some peak times there may be an expedited fee.

Yes, all of our shipments are fully insured for your protection. If something happens during transit, we’ll take care of it.

All of our engagement rings are made to order to ensure they’re perfectly tailored to your preferences. This allows you to choose the stone size, gold color, and diamond shape that best fit your vision, creating a one-of-a-kind ring designed just for you.

Currently we only ship in the USA.

Clean your ring regularly with warm water, mild soap, and a soft brush. Avoid harsh chemicals and take it off during strenuous activities. Professional cleanings are recommended every 6-12 months.

With proper jewelry insurance, you can easily replace or repair a damaged or lost diamond. We can guide you on how to set up insurance for your purchase.

Yes, we include a detailed appraisal with any lab-grown diamond engagement ring purchase over $2,000, as well as a third-party certificate for center stones larger than 0.75 carats.

Lab-grown diamonds require the same care as natural diamonds. Clean your ring with warm water, mild soap, and a soft brush, or take it to a professional jeweler for regular maintenance.

Yes, lab diamonds are real diamonds. They have the same chemical, physical, and optical properties as mined diamonds.

Lab-grown diamonds offer exceptional value, often allowing you to choose a diamond with about double the carat weight compared to a natural diamond for the same budget.

No, even professional jewelers cannot tell the difference without specialized equipment. Lab-grown diamonds look identical to natural diamonds because they are the same material.

Yes, most lab-grown diamonds come with certification from trusted gemological laboratories like IGI (International Gemological Institute) or GIA (Gemological Institute of America). These certificates detail the diamond's cut, color, clarity, carat weight, and more.

Absolutely! Lab-grown diamonds are insurable just like natural diamonds. You can protect your investment through a specialized jewelry insurance company, like Jewelers Mutual, which typically costs about 1% of the ring's value per year.

Yes, lab-grown diamonds are a more ethical and environmentally friendly choice compared to mined diamonds. They avoid the environmental destruction, deforestation, and human rights concerns associated with diamond mining.

No deposit is required to begin the design process! We’ll work on creating your CAD and selecting the center stone first. Once you’ve approved these, we’ll proceed with the payment and production of your ring.

Our custom engagement rings start at $2,500, ensuring you receive a beautifully handcrafted design tailored to your vision and budget. This starting price covers exceptional craftsmanship and the use of high-quality materials, with the final cost depending on the design details, gemstones, and materials you choose.

Yes, we can work with heirloom diamonds or gemstones, as long as they meet our quality and size requirements for the design. Let us know early in the process, so we can incorporate them into your ring

Absolutely. All our rings are covered by a Limited Manufacturer Warranty that guarantees against structural defects and includes a Complimentary Accent Stone Loss Warranty for the first year after purchase (for accent stones valued under $100). If a small stone falls out due to normal wear, we’ll replace it free of charge. We also provide free repairs, resizes, or remakes if the adjustments wouldn’t have impacted the initial purchase price. For additional changes, like upgrades or intricate design modifications, we’ll only charge for the added materials or complexity.

We offer a Satisfaction Guarantee for all custom engagement rings. If you’re not ecstatic about your ring after receiving it, let us know within 14 days, and we’ll modify or remake it for free. Our goal is to ensure you love your purchase!

That’s perfectly fine! The design process is meant to ensure your custom engagement ring is exactly what you want. You’re not locked in or required to pay until you’ve approved the final design and center stone.

It typically takes 4-6 weeks from the time you approve the CAD and center stone for us to create your ring. If you’re working on a tighter timeline, let us know—we’ll do our best to accommodate you.

Yes! If you have inspiration photos or sketches, we can use them to guide the design process. Our goal is to create a ring that perfectly matches your vision.

Lab-grown diamonds are identical to natural diamonds in quality, as they share the same physical, chemical, and optical properties. This means they sparkle and perform just like a mined diamond. Even trained gemologists cannot distinguish between the two without specialized equipment.

Yes, all of our lab-grown diamonds come with certifications from trusted gemological labs like IGI (International Gemological Institute) or GIA (Gemological Institute of America). These certifications provide detailed information about the diamond's cut, color, clarity, and carat weight.

Absolutely! We offer a wide variety of shapes, sizes, and cuts for lab-grown diamonds, including round, princess, oval, cushion, emerald, and more. If you have a specific preference, we can help you find the perfect diamond to match your vision.

Our lab-grown diamonds are graded using the same standards as natural diamonds, based on the 4Cs: cut, color, clarity, and carat weight. These grades are certified by reputable gemological institutions to ensure transparency and quality.

Lab-grown diamonds are created in controlled environments without the environmental damage associated with mining. They require significantly less land and water, produce fewer emissions, and do not contribute to deforestation or habitat destruction, making them a much greener choice.

Yes, lab-grown diamonds are completely conflict-free and ethical. They are created in safe, monitored conditions without the human rights issues or unethical labor practices often linked to mined diamonds. With lab-grown diamonds, you can enjoy peace of mind knowing your purchase supports ethical practices.

Both moissanite and lab-grown diamonds are ethical and eco-friendly options compared to mined diamonds. They are created without the environmental impact or ethical concerns associated with traditional mining, including child labor, forced labor, low wages, and the issue of conflict diamonds or 'blood diamonds'.

Lab-grown diamonds are more affordable because their production avoids the high costs of mining, transportation, and labor often associated with natural diamonds. By eliminating the extensive supply chain, lab-grown diamonds can be sometimes priced 75-80% lower than their natural counterparts.

Yes! Since lab-grown diamonds are more affordable, your budget can stretch further, allowing you to choose a larger diamond or one with higher grades in color, clarity, or cut, without compromising on quality.

Lab-grown diamonds work beautifully in any setting, whether you prefer a classic solitaire, intricate halo, vintage-inspired designs, or modern settings. Their durability and brilliance make them perfect for any style.

Yes, we specialize in custom designs! Our team can work with you to create a one-of-a-kind engagement ring that perfectly reflects your style and vision. Whether it’s a unique design or a personalized touch, we’ll help bring your dream ring to life.