Limited Warranty Overview
At Charleston Rings, your satisfaction is our top priority. We stand behind every piece we create with a comprehensive warranty to give you confidence in your purchase and peace of mind.
If your ring isn’t exactly as expected, we offer a limited warranty for adjustments within 14 days of receipt. This warranty covers changes that do not require additional materials (e.g., more metal or stones) or result in an increase to the original purchase price. Adjustments must remain consistent with the original design and specifications.
If you wish to upgrade your design—such as adding accent stones, opting for a more intricate style, or increasing the amount of gold or platinum—additional charges may apply.
If you encounter any issues, we are here to help every step of the way. Simply message or call us, and we’ll ensure your concerns are addressed. Our goal is to make your ring perfect while preserving the integrity of your original purchase. Your satisfaction means everything to us, and we’re committed to making it right!
MANUFACTURER WARRANTY
We guarantee our workmanship and take responsibility for any structural defects.
CONFIDENCE IN AUTHENTICITY
All the materials (metals, diamonds, and gemstones) we sell are authentic and you will receive an appraisal on any lab grown diamond engagement ring you purchase from us ($2,000 purchase and above). You will also receive a third-party certificate with any large (.75 Carat+) lab grown diamond center stone/s you purchase from us for your protection and confidence.
ACCENT STONE LOSS WARRANTY
In the first year after creating the rings, if any small accent stones (<$100 value) break or fall out of their settings, unless there is obvious damage beyond normal wear and tear, we will replace them free of charge.
IMPORTANT DETAILS
● We’ll send you a prepaid and insured return shipping label for any repairs, resizes, or remakes.
● Don't worry, if there are any issues with your shipment, everything we send will be insured, so although it's unfortunate if something were to get lost and we cannot control it, we will be able to make and source the materials again to make sure you have a replacement as soon as possible. Thankfully, this is extremely rare.
● We are not an insurance company so we do not sell insurance for your piece. We suggest that you insure your piece through a separate jewelry policy from an insurance company, or through a jewelry specific insurance company like jewelersmutual.com. To make this simple, we give you an appraisal with every lab grown diamond engagement ring purchase over $2,000 and you will receive a third party certificate with any large (.75 Carat+) lab grown diamond center stone/s you purchase from us (unless otherwise discussed). This is everything you will need to get your ring and center stone/s insured!